Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. This does not affect your right to approach the NHS Commissioning Board, if you feel you cannot raise your complaint with us. You should contact the NHS Commissioning Board, PO Box 16738, Redditch B97 9PT. Email: firstname.lastname@example.org Telephone: 0300 311 2233.
If you would like help with a complaint you can contact the free NHS Independent Advocacy Service (ICAS). Email: email@example.com Telephone: 0300 343 5712 or you can download a self help pack from http://www.seap.org.uk/services/nhs-complaints-advocacy/self-help-information-pack.html.
Should you be unhappy with the way we have dealt with your complaint you have the right to approach The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP, Email: firstname.lastname@example.org - Telephone 0345 015 4033 - Textphone (minicom): 0300 061 4298 - Request a callback: Text "callback" to 07624 813 005 with your name and mobile number. Texts will be charged at your standard rate.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.