Beech Grove SurgeryTel: 01983 407775
Lake branch surgeryTel: 01983 408408
Brading 01983 407775
Lake 01983 408408
All our surgeries are by appointment. We have morning appointments at both surgeries. If you have an urgent new medical problem you can be seen on the same day. For less urgent problems we will endeavour to provide an appointment for you within 48 hours with a doctor or nurse if appropriate, although not necessarily the doctor of your choice. We try to provide an appointment with a doctor of your choice within 2 weeks.
You can contact the Brading surgery between 08:00 and 18:30 Monday to Friday – Brading Surgery will answer all calls when our branch surgery at Lake is closed. Please see the practice timetable for opening times at Lake. You are able to see the doctors and nurses at either surgery as both surgeries are able to access your electronic medical record.
PLEASE REMEMBER A STANDARD APPOINTMENT IS FOR 10 MINUTES, PLEASE CONSIDER BOOKING A DOUBLE APPOINTMENT IF YOU HAVE A LIST OF CONCERNS.
We are happy to assess and if appropiate treat any minor injury. You will be seen as soon as possible with an expected waiting time of no more than two hours. This compares favourably with the waiting times at the Accident and Emergency Department. We are not a “999” service and any serious or potentially disabling or life threatening conditions should be managed by dialling for an ambulance or by going directly to the Accident and Emergency Department at St Mary’s Hospital in Newport.
When urgent, doctors are available for advice at any time but it helps not to interrupt surgeries and clinics too often. If the doctor cannot speak to you directly we will call you back. Please check that we have your telephone number, especially those of you who are ex-directory. It can be helpful if we can get in touch with you to discuss results and tests.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do feel you may need a home visit, you can help us by calling reception before 10:30am.
A GP will call you prior to visiting to ascertain the clinical need and urgency as our days are becoming increasingly busy and home visits take up a lot of time.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
We are very proud to be an approved training practice for doctors. The whole practice is committed to supporting Dr Loach in his role as GP Trainer. In addition to having GP Registrars training in the practice we will sometimes have junior doctors placed with us so that they can obtain in-depth experience of general practice. We also try to offer placements for final year medical students at least twice a year.
You will always be informed when offered an appointment with a doctor training in the practice and you have the right to see your usual doctor if you would prefer.
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